❔FAQ
Polus Payments FAQ
This page will be gradually updated with new answers in accordance with the development of the project and community feedback.
Definitions & Terms
What is Polus Payments?
Polus Payments is the first innovative service for accepting crypto-payments, as well as a SaaS platform for business management. We cover all business requirements due to the decentralized (blockchain) structure at the core of the project.
What is Polus Wallet?
Polus Wallet is a non-custodial crypto wallet designed for the secure storage and use of cryptocurrencies from the Polus Payments team.
What is Polus Smart Wallet?
Polus Smart Wallet - backend crypto-wallet designed for use on the merchant's server. It provides an opportunity to accept crypto-payments and make withdrawals to users in the most secure way.
Who is Merchant?
Merchant is the party accepting payment. A business that invoices you for payment through Polus Payments.
What is Webhook?
Webhook is a mechanism for sending server notifications when a certain event occurs in the system. An event is understood as a change in the system state. For example, after a transaction is sent, a webhook is sent to inform that the invoice has moved to the "In progress" state.
What is SaaS?
SaaS (Software as a Service) is a cloud-based software delivery model that provides software capabilities without purchasing it.
What is API?
API (Application Programming Interface) is a set of rules and protocols that define how programs and software components communicate with each other. API can be used to communicate between different parts of the same application or between different applications. Examples of web APIs include Twitter API, Google Maps API, and many others.
Общие вопросы & использование Polus
What makes Polus Payments different from competitors?
Polus Payments is the only decentralized solution of its kind. We have no control over our users' funds, we cannot freeze payments and funds, which our centralized competitors can do. Polus Payments is flexible in customization and provides the possibility of using it in combination with other services.
What is the project's income based on?
The main sources of revenue for Polus Payments are based on payment processing fees. We have built our revenue model in such a way that it is transparent, understandable and at the same time economical, so that users do not feel that they are overpaying for the service, as it happens in Web2 payment gateways.
How to become a merchant?
It is enough to register an account and use it to create a Merchant. Each Merchant has its own settings and parameters.
What is the best way to pay for invoices?
Invoice can be paid with any convenient cryptocurrency, which is available in the list of payment methods. At the moment there are more than 100 different cryptocurrencies on the list, the list of which we are constantly expanding.
How can I create an invoice to a merchant?
Go to the main panel. Select the "Invoices" section, choose the network, cryptocurrency and its quantity. Click on the "create" button and the invoice will be created.
You can also create an invoice using APIs and plugins.
How does the payment take place?
When a customer clicks pay, his payment is registered on the blockchain, and after the first confirmation, a server notification is sent that the payment is in the processing state. After the payment has passed all the confirmation steps, a second server notification is sent and the payment is in the "success" state.
You can learn more about how payments work in Polus Payments here:Polus Payments Core & Smart Contracts
What are plugins for?
Plugins are used to quickly integrate Polus Payments into CMS such as Shopify, Woocommerce, Tilda. To access the documentation and information about using the plugins, go to the corresponding page on poluspay.com
Security
Is there a money back guarantee in case of fraud?
We are working on a system of escrow, in which a smart contract acts as a guarantor of the transaction. If, for example, you fail to receive your goods or something goes wrong, the smart contract will return your money.
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